Terms and Conditions

TERMS AND CONDITIONS: PRINCIPLES AND REGULATIONS

The e-commerce website (https://ehglobalmarket.com/) is managed by EH Global Market.
All products listed on our website comply fully with Government regulations. We guarantee not to sell counterfeit or illegal products, unauthorized goods, or products of unknown origin. Our products meet strict technical standards, quality control, food safety, origin, and labeling requirements. All activities on the website are conducted openly, transparently, and legally.
By accessing and using this website, you acknowledge that you understand and agree to these Terms and Conditions. EH Global Market reserves the right to modify, amend, edit, add, or remove any part of these Terms and Conditions at any time ("Changes"). Such Changes will take effect immediately upon public posting without prior notice. Your continued use of the website implies your acceptance of these Changes.
Customers accessing the website must ensure they are 18 years or older or are accessing under the supervision of a parent or legal guardian. Customers must have the legal capacity to establish, perform, and execute civil transactions under current law.

Order Methods: Orders can be placed directly on the website or via the hotline.
EH Global Market reserves the right to refuse orders if any risk, suspicion, or abnormality is detected in the order or if the invoices are unpaid or unable to be paid.
Customers must provide complete information when ordering, including full name, accurate address, and phone number.
Do not place the same order simultaneously on the website and via phone.
Orders placed on weekends will be processed the following Monday.
Orders placed outside business hours will be processed the next business day.
For urgent orders, please contact the hotline for direct ordering.

Step 1: Select the product you want to purchase and click on the shopping cart icon or "Add to Cart."
Step 2: After selecting the items, carefully review the prices and quantities before clicking "Proceed to Checkout."
Step 3: Enter the necessary order information.
Step 4: Choose the "Shipping Method." Available payment methods will then be provided:

Payment Options:

100% payment via credit card for website orders, to be completed before delivery.
COD payment applies only to direct sales at the counter or direct delivery by EH Global Market within Ho Chi Minh City's urban area.
Customers using foreign bank cards may incur exchange rate differences and additional fees as regulated by the bank, with rates applicable at the time of payment.

EH Global Market strives to deliver orders as quickly as possible through its delivery team or shipping services.
Free shipping is offered for orders over 1,000,000 VND within a 3km radius in Ho Chi Minh City.
For orders under 1,000,000 VND, shipping costs will be displayed during checkout.

Delivery Personnel Responsibility:

EH Global Market is committed to ensuring the professionalism of its delivery personnel. Deliveries will adhere to the specified time frame and use appropriate transportation methods to maintain product quality. If delivery is outside the specified hours, the delivery staff will contact the customer to arrange an alternative time. Customers have the right to refuse the product if quality standards are not met. In such cases, contact our support team for assistance.

Delivery Time:

Ho Chi Minh City urban area: Estimated delivery within 1-4 working hours, depending on the distance and traffic conditions.
Outside Ho Chi Minh City: Delivery times depend on the distance and the shipping company's schedule.

Order and Product Verification:

Customers must verify the product’s condition and quantity upon receipt. If delivery is delayed or products are missing, please notify EH Global Market via the hotline within 24 hours for assistance.

Returns are accepted if the product received does not match the order or has defects caused by EH Global Market.

Conditions for Acceptance:

Provide photos of the defective product for verification.
Returns must be made within 24 hours of receipt, with the product unused and security seals intact.

Non-Acceptance:

Returns are not accepted for perishable items, promotional items, or products damaged due to customer misuse.

Processing Time:

Returns will be processed within 2-5 business days. Approved returns will either be exchanged for an identical product or another product of equal or greater value. Refund processing may take 5-7 business days or up to 45 days for international transactions.

Prices are detailed on the invoice, including VAT. Shipping fees apply unless the order qualifies for free shipping.

Information Collection and Use:

Customers must create an account and provide accurate information for transaction processing.
EH Global Market respects and protects customer privacy and will not share personal information except with third parties directly involved in delivery or payment processing.

Data Security:

Customer information and transactions are securely stored and protected by EH Global Market's system.